Hier finden Sie Antworten auf die häufigsten Fragen rund um den Verkauf Ihrer Produkte auf CHECK24
You can provide CHECK24 with your products via an import file. The CSV file can be made available via either a web server or an FTP server (we update every 5-60 minutes).
To make integration of offers as easy as possible, you can provide the data export file as a CSV file.target>
In most cases CHECK24 can also work with export files for these platforms. Currently, files from the following platforms are supported:billiger.de
All offers from your CSV feed, which CHECK24 already has in its assortment, are automatically displayed on the CHECK24 marketplace.
You can find your FTP access data in the order transmission settings. Select the option "Interface connection". On the following page you can choose your suitable option from the displayed shop systems, middleware and ERP systems. By clicking on the option that suits you, you can access the connection details with your FTP access data under "Your interface access data". You enter these into your system accordingly in order to connect to CHECK24.
In the video tutorial, we will show you more information about your FTP access data and how you can find them quickly and easily in the partner portal.
For example, if you If you discover price or inventory errors in your offer feed, you can deactivate your shop in your communication settings. To do this, please click on the checkmark next to "Shop is active" under "List of offers on CHECK24". Your shop will be inactive within approx. 2 minutes and your items will be temporarily removed from the marketplace.
Please note that to reactivate your shop you have to contact the partner management of CHECK24 Shopping or your individual shop manager.
In the video tutorial we will show you how you can deactivate your shop quickly and easily in the partner portal.
The sales charges are applied to the total revenue from the sale, including product price, shipping and handling charges, and other services including taxes and duties.
You sell a digital camera for EUR 198,00 and you also want to charge the buyer EUR 2,00 for shipping costs. The proceeds from the sale amount to EUR 200.00.
Sales price calculation (3% for electronics)
EUR 200,00 * 3,00% = EUR 6,00
Submission via email and manual transfer to your shop system
For each submitted order, you will receive an email with a link to the order in the CHECK24 partner area. All relevant order data are stored here. You can copy these manually into your shop system.
Interface to your shop system (API):
The order data are made available via XML file on an FTP server and then automatically transferred via the interface to your shop system. For many standard shop systems ( eg OXID, Shopware, Plenty Markets strong>) we can provide you with free interface modules. In addition, many third-party providers offer additional interfaces - we are happy to arrange a contact.
You must keep CHECK24 informed of any status changes.
The refund to the buyer is made by CHECK24 only after the shop has approved it.
The receipt of a return must be directly confirmed by the shop and the amount of the credit to be paid.
Just answer the cancellation / return request or send a confirmation email (for example, from your shop system) to the alias email address provided with the order.
In your CHECK24 partner portal:
Confirm the successful cancellation or return directly in the CHECK24 partner portal
To make a partial refund to the customer, please send a message to the customer's alias email address via the order details page by clicking on the "Message to customer" button. In the input field for the message, tell us the amount to be reimbursed. Our customer support processes your message and forwards this information directly to our accounting department so that the payment can be made to the customer. Your original message about the partial refund does not reach the customer.
In the video tutorial, we show you how you can inform us of a partial refund quickly and easily in the partner portal.
The return transfer in the cancellation or. Cancellation is via CHECK24. In case of cancellation we only need the information that the order has been canceled. In the case of cancellation, you must confirm the receipt of the returned goods in addition to the perfect condition of the goods.
Remittances will only be processed via CHECK24, even if a credit has already been paid out (eg extension of the withdrawal period for reasons of goodwill). In this case, the remittance will simply be charged in the next payout.
You can reach our partner hotline on 089 - 2000 47 1505 from Monday to Friday from 9:00 - 18:00
For questions about car tires and car accessories, please contact 089 - 200047 1526